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FAQ

Help & FAQ

Please read on for answers to frequently asked questions. If you still have a question or need further assistance, please contact us at: sandy.anderson@upwardmagazine.com

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Frequently Asked Questions

 

Can I change my address?

To change your address after placing an order, please contact us immediately at sandy.anderson@upwardmagazine.com with the subject line "Order Address Change." Please include your order number, full name, the incorrect address, and the new address you would like the order shipped to. If your order has not shipped yet, we will update the address. If it has already shipped, we will contact you to make alternative arrangements.

How soon will I receive my order?

Once your order has shipped, you will receive a confirmation at the email address you provided at checkout. Orders are typically processed (for fulfillment) on Mondays and Wednesdays and shipped on Tuesdays and Thursdays from New York, NY.

Domestic orders will be shipped the next business day from the time of order.

International orders shipped the next business day to Canada, Mexico, and Europe may take 2-4 weeks or longer to arrive. For all other international orders, please allow 4-6 weeks.

How do pre-orders work?

Pre-order payments are securely processed via PayPal. At checkout, your card will be charged for the full sale amount, including any applicable taxes and shipping charges. You will receive email confirmation of your order. Your order would be shipped upon release. You may edit payment details/shipping address and/or cancel your order via your confirmation email any time prior to shipping order, by contacting hello@upwardmagazine.com / please cc: sandy.anderson@upwardmagazine.com

You will receive three emails about your order: 1) Confirmation of your order 2) Notification when payment is processed (i.e. payment successful, payment failed, or amount refunded) 3) Confirmation that your order has been fulfilled.

Do orders have tracking?

There is no tracking available at this time.

Where do you ship?

We ship all over the world.

What are my shipping options and how much are they?

Magazines delivered within the US are shipped via USPS in our custom-made packaging, which helps ensure a safe arrival. International orders are shipped via International Priority Airmail.

Shipping for orders within the US is $5, Canada is $9. All international orders are a $18 flat-rate fee per magazine.

What about customs and duties on international orders?

Buyers are responsible to pay any customs taxes and/or duties incurred. We have no control over customs and duties, so please direct all questions regarding this matter to your customs department.

What forms of payment do you accept?

At this time, we accept payment through PayPal (preorders and regular orders).

What is your return policy?

If there is a problem with your order or you are unhappy with your purchase, please contact us at hello@upwardmagazine.com and we'll do our best to remedy the situation. We do offer refunds, upon the return of the magazine(s).

Do you offer subscriptions?

Yes, we do offer subscriptions. You can purchase the magazines individually at $14 each or by the year. The yearly subscription is 4 per year, that would be 4 x $14 = $56 + shipping @ (Domestic $5 each, Canada $9, International @ $18 each) and taxes where applicable. If you have any further questions, please contact us at sandy.anderson@upwardmagazine.com .

Do you accept bulk orders of magazines?

Yes. Send us an email and we'll do our best to accommodate requests: sandy.anderson@upwardmagazine.com

How do I stock Upward Magazine in my retail or online shop?

To inquire about stocking and/or distribution of the magazine, please contact us at sandy.anderson@upwardmagazine.com. We will bet back to you within 1 business day.

Are digital editions of issues available for purchase?

No, they are free to view on Issuu. You can view previews of the print volumes, and view our free digital mini mags. and announcements on our website at www.upwardmagazine.com